Help Desk Specialist — Clear Communicator (35-Hour Week)

STI; Trenton (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

STI in Trenton, NJ, is seeking a Help Desk Coordinator to assist customers with computer and application issues, determine root causes, and perform necessary functions to resolve problems. A 35-hour workweek is noted, with emphasis on excellent communication and solid computer knowledge.

The ideal candidate will support and troubleshoot Microsoft applications, log incidents, provide first-response help desk support, and adhere to IT policies in a fast-paced environment.

Qualifications

• Knowledge of Windows 10, Windows Server, Active Directory, and Office 365.
• Experience with Excel, Word and Visio.
• Clear communication skills are essential.

Responsibilities

• Maintain knowledge of day-to-day operating environment, tools, and applications.
• Maintain knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Assist in site support and project-specific assignments; troubleshoot and resolve issues.
• Provide support for AOC business applications.
• Provide follow-up status to end-users per policy; ensure issues are documented.

Skills

Windows 10

Windows Server

Active Directory

Office 365

Excel

Word

Visio

Communication

Job description

STI in Trenton, NJ, is seeking a Help Desk Coordinator to assist customers with computer and application issues, determine root causes, and perform necessary functions to resolve problems. A 35-hour workweek is noted, with emphasis on excellent communication and solid computer knowledge.

The ideal candidate will support and troubleshoot Microsoft applications, log incidents, provide first-response help desk support, and adhere to IT policies in a fast-paced environment.