IT Help Desk Specialist: User Support & Troubleshooting

STI; Trenton (NJ); On-site; USD 40,000 - 65,000; Full time

Job summary

STI in Trenton, NJ is seeking a technical support professional to join our help desk team. You will provide first-line support, maintain knowledge of IT operations, and log and resolve user issues while ensuring proper documentation and timely follow-up.

The role encompasses site support, project assignments, and support for AOC business applications, with adherence to established policies and procedures. This is a on-site position based in New Jersey.

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Job description

STI in Trenton, NJ is seeking a technical support professional to join our help desk team. You will provide first-line support, maintain knowledge of IT operations, and log and resolve user issues while ensuring proper documentation and timely follow-up.

The role encompasses site support, project assignments, and support for AOC business applications, with adherence to established policies and procedures. This is a on-site position based in New Jersey.