IT Help Desk Specialist: First-Line Support

Integrated Resources Inc.; Secaucus (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading staffing firm is seeking a Service Desk Analyst for its client in New Jersey. The role involves troubleshooting IT issues, providing support for applications, and maintaining communication with users. Ideal candidates will have 3 or more years in service desk support and strong technical skills, particularly with Microsoft Office and Windows OS.

Qualifications

• 3+ years service desk support experience required.
• Strong written, verbal, and interpersonal skills needed.
• Solid understanding of Windows OS and ability to manage various software applications.

Responsibilities

• Provide first-tier support for IT issues and escalate as necessary.
• Monitor email/voicemail and troubleshoot user issues.
• Lead and communicate technical service status to users.

Skills

Communication

Task Management

Technical Skills

Tools

Microsoft Office

Windows Operating Systems

Job description

A leading staffing firm is seeking a Service Desk Analyst for its client in New Jersey. The role involves troubleshooting IT issues, providing support for applications, and maintaining communication with users. Ideal candidates will have 3 or more years in service desk support and strong technical skills, particularly with Microsoft Office and Windows OS.