Help Desk Analyst

Princeton IT Services, Inc; Trenton (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Princeton IT Services, Inc. is seeking a Help Desk Analyst in Trenton, NJ. The ideal candidate will support various Microsoft applications and ensure effective communication with end-users.

Responsibilities include providing first response help desk support and logging incoming requests, maintaining knowledge of IT operations and applications, and ensuring adequate documentation on resolved issues.

Strong knowledge of Microsoft Windows 10, Office 365, and good communication skills are essential.

Qualifications

• Knowledge of Microsoft Windows 10 and Server.
• Experience using Microsoft Excel, Word, and Visio.
• Good communication skills to assist end users.

Responsibilities

• Maintain knowledge of operating environment and applications.
• Log all incoming problems and actions taken.
• Provide first response help desk support.
• Ensure closed problems are well documented.

Skills

Microsoft Windows 10

Microsoft Windows Server

Active Directory

Office 365

Microsoft Excel

Microsoft Word

Microsoft Visio

Clear communication skills

Job description

Summary

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Job Details

Job Title: Help Desk Analyst
Location: Trenton, NJ.
Job Type: Contract.

Qualifications and Skills Desired

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.