Helpdesk Support Specialist - Windows & Office 365

STI

Trenton (NJ)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Job summary

STI in Trenton, NJ seeks a Helpdesk Coordinator to support and troubleshoot Microsoft applications, communicate clearly with end users, and thrive in a fast-paced IT environment. You will log problems, provide first-response support, and assist with site and project tasks, ensuring policies are followed while documenting resolution steps.

Experience with Windows 10, Windows Server/AD, and Office 365 is preferred, with training on mainframe systems provided.

Qualifications

Microsoft Windows 10 proficiency.
Knowledge of Windows Server, Active Directory, Office 365; training on mainframe provided.
Experience using Excel, Word and Visio.
Strong, clear communication with end users.

Responsibilities

Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.