Help Desk Analyst II — Fast-Paced IT Support & Documentation

Mbi Llc; Trenton (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services provider based in New Jersey is seeking a Help Desk professional. The successful candidate will provide technical support, manage help desk tickets, and ensure adherence to IT policies. Qualifications include an Associate's Degree, strong communication and troubleshooting skills, and experience with MS Teams and Office 365. This role involves logging incidents, providing first response support, and engaging in IT operations to meet deadlines successfully.

Qualifications

• Graduation from an accredited college or university with an Associate's Degree.
• 3+ years of professional experience working in IT Tech.
• Experience in a call center environment with ticketing systems.

Responsibilities

• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log incoming problems and requests, providing first response support.
• Assist with troubleshooting, follow-up, and documentation of incidents.

Skills

Excellent communication

Troubleshooting

Microsoft Office 365

Microsoft Teams

Windows 11

Active Directory

Technical documentation

Education

Associate's Degree in computer science or IT

Tools

Microsoft Excel

Help Desk software

Job description

A technology services provider based in New Jersey is seeking a Help Desk professional. The successful candidate will provide technical support, manage help desk tickets, and ensure adherence to IT policies. Qualifications include an Associate's Degree, strong communication and troubleshooting skills, and experience with MS Teams and Office 365. This role involves logging incidents, providing first response support, and engaging in IT operations to meet deadlines successfully.