Help Desk Analyst - Trenton, NJ

STI; Trenton (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

STI in Trenton, NJ, is seeking a Help Desk Coordinator to assist customers with computer and application issues, determine root causes, and perform necessary functions to resolve problems. A 35-hour workweek is noted, with emphasis on excellent communication and solid computer knowledge.

The ideal candidate will support and troubleshoot Microsoft applications, log incidents, provide first-response help desk support, and adhere to IT policies in a fast-paced environment.

Qualifications

• Knowledge of Windows 10, Windows Server, Active Directory, and Office 365.
• Experience with Excel, Word and Visio.
• Clear communication skills are essential.

Responsibilities

• Maintain knowledge of day-to-day operating environment, tools, and applications.
• Maintain knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Assist in site support and project-specific assignments; troubleshoot and resolve issues.
• Provide support for AOC business applications.
• Provide follow-up status to end-users per policy; ensure issues are documented.

Skills

Windows 10

Windows Server

Active Directory

Office 365

Excel

Word

Visio

Communication

Job description

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Note: 35 hour workweek.

Excellent Communication is Needed.

Summary

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications And Skills Desired

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.