Help Desk Analyst :: Trenton NJ

Software Technology, Inc.; Trenton (NJ); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Software Technology, Inc. is seeking a Helpdesk Coordinator in Trenton, NJ to provide first-line IT support for Windows 10 and Office 365.

You will log incidents, troubleshoot with end users, and coordinate day-to-day help desk operations. The ideal candidate demonstrates clear communication, strong problem-solving, and the ability to prioritize tasks in a fast-paced environment while adhering to IT policies and service levels.

Formación

• Experience supporting Microsoft Windows 10 and Office 365.
• Familiarity with Windows Server, Active Directory, and core IT tools.
• Strong written and verbal communication skills.

Responsabilidades

• Log all incoming problems and actions taken to resolve them.
• Provide first response help desk support to all users.
• Support site operations and project assignments as needed.
• Troubleshoot and satisfy user requests.
• Provide support for business applications.
• Follow up with end-users per support policies.
• Ensure documentation of closed problems.

Conocimientos

Clear communication

Customer service

Herramientas

Windows Server

Active Directory

Office 365

Excel

Word

Visio

Descripción del empleo

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.