Help Desk Analyst: Windows & Office 365 Support Pro

Princeton IT Services, Inc; Trenton (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Princeton IT Services, Inc. is seeking a Help Desk Analyst in Trenton, NJ. The ideal candidate will support various Microsoft applications and ensure effective communication with end-users.

Responsibilities include providing first response help desk support and logging incoming requests, maintaining knowledge of IT operations and applications, and ensuring adequate documentation on resolved issues.

Strong knowledge of Microsoft Windows 10, Office 365, and good communication skills are essential.

Qualifications

• Knowledge of Microsoft Windows 10 and Server.
• Experience using Microsoft Excel, Word, and Visio.
• Good communication skills to assist end users.

Responsibilities

• Maintain knowledge of operating environment and applications.
• Log all incoming problems and actions taken.
• Provide first response help desk support.
• Ensure closed problems are well documented.

Skills

Microsoft Windows 10

Microsoft Windows Server

Active Directory

Office 365

Microsoft Excel

Microsoft Word

Microsoft Visio

Clear communication skills

Job description

Princeton IT Services, Inc. is seeking a Help Desk Analyst in Trenton, NJ. The ideal candidate will support various Microsoft applications and ensure effective communication with end-users.

Responsibilities include providing first response help desk support and logging incoming requests, maintaining knowledge of IT operations and applications, and ensuring adequate documentation on resolved issues.

Strong knowledge of Microsoft Windows 10, Office 365, and good communication skills are essential.