Senior Healthcare Client Success Leader (Remote)

Navitus; Dover (DE); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/PM

Referral Bonus Program – up to $750

Job summary

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team to manage large national accounts and co-develop long-term account strategies across healthcare clients.

The role requires seven years of experience interfacing with senior-level stakeholders, strong communication and negotiation skills, and the ability to identify up-sell opportunities while ensuring client satisfaction and contract success.

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• Excellent verbal and written communication, presentation and negotiation skills.
• 7+ years of experience interfacing with large clients in healthcare or similar industries.

Responsibilities

• Support/back up the CSE, Senior CSC and CSC responsibilities.
• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
• Investigate/follow up if Performance Guarantees are not met and present results to assigned clients.
• Conduct Client training (Client Portal Site, Navi-Claim, etc.).
• Assist with escalated member/Client issues requests.
• Identify and present Client opportunities to improve costs, service and health.
• Contract maintenance and performance.
• Travel to Client sites.
• Provide mentoring to the coordinator levels and CSEs.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Negotiation

Strategic thinking

Travel willingness

Independent work

Team orientation

Client service

Requirements gathering

Education

Bachelor's degree in business, marketing, or related area preferred

Job description

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team to manage large national accounts and co-develop long-term account strategies across healthcare clients.

The role requires seven years of experience interfacing with senior-level stakeholders, strong communication and negotiation skills, and the ability to identify up-sell opportunities while ensuring client satisfaction and contract success.