Senior Healthcare Client Success Lead – National Accounts

Navitus; Olympia (WA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Holidays

401K company match

Adoption assistance

Flexible Spending Account

Educational assistance

Professional membership assistance

Referral bonus – up to $750

Job summary

Navitus Health Solutions is seeking a Sr. Client Services Executive I to lead strategic account management for large healthcare clients.

You will co-develop long-term account strategy, coordinate with subject matter experts, and drive opportunities for up-sell and expansion to meet annual business plans. The role emphasizes senior-level relationship building, cross-functional collaboration, and travel to client sites and Navitus headquarters to ensure retention and satisfaction.

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• Knowledge of PBM or health care industry preferred.
• At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques.
• Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
• Ability to work independently and prioritize work to meet client needs.
• Strong team orientation, commitment to sales and client service and desire to succeed.
• Willingness to travel as needed to meet goals.
• Excellent verbal and written communication, presentation and negotiation skills required.
• PC skills; Microsoft Office, Email, and Internet.
• Ability to manage coordinator level resources
• Valid State Driver’s License and current Automobile Insurance Policy
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

• Support/back up the CSE, Senior CSC and CSC responsibilities
• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
• Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
• Conduct Client training (Client Portal Site, Navi-Claim, etc.)
• Assist with escalated member/Client issues requests
• Identify and present Client opportunities to improve costs, service and health
• Contract maintenance and performance
• Travel to Client sites
• Provide mentoring to the coordinator levels and CSEs
• Other duties as assigned

Skills

Strategic thinking

Communication skills

Travel willingness

Client relationship management

Sales techniques

Team orientation

PBM/health care knowledge

Negotiation skills

Education

Bachelor's degree in business, marketing, or related area preferred

Job description

Navitus Health Solutions is seeking a Sr. Client Services Executive I to lead strategic account management for large healthcare clients.

You will co-develop long-term account strategy, coordinate with subject matter experts, and drive opportunities for up-sell and expansion to meet annual business plans. The role emphasizes senior-level relationship building, cross-functional collaboration, and travel to client sites and Navitus headquarters to ensure retention and satisfaction.