Remote Senior Healthcare Client Success Executive

Navitus; Baton Rouge (LA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off 20 days

Parental leave 4 weeks

9 holidays

401K match 5%

Adoption assistance

Flexible Spending Account

Educational assistance

Professional membership assistance

Referral bonus

Job summary

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team.

This role focuses on national accounts management, developing long-term strategies for large healthcare clients and expanding relationships across client organizations. You will collaborate with cross-functional teams, present data-driven plans, travel to client sites and Navitus headquarters, and drive customer satisfaction through rigorous contract governance and proactive issue resolution.

Qualifications

• Bachelor's degree in business, marketing, or related area preferred.
• Knowledge of PBM or health care industry preferred.
• At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques.
• Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
• Ability to work independently and prioritize work to meet client needs.
• Strong team orientation, commitment to sales and client service and desire to succeed.
• Willingness to travel as needed to meet goals.
• Excellent verbal and written communication, presentation and negotiation skills required.
• PC skills; Microsoft Office, Email, and Internet.

Responsibilities

• Support/back up the CSE, Senior CSC and CSC responsibilities.
• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
• Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients.
• Conduct Client training (Client Portal Site, Navi-Claim, etc.).
• Assist with escalated member/Client issues requests.
• Identify and present Client opportunities to improve costs, service and health.
• Contract maintenance and performance.
• Travel to Client sites.
• Provide mentoring to the coordinator levels and CSEs.
• Other duties as assigned.

Skills

Bachelor's degree

PBM knowledge

Sales techniques

Strategic thinking

Independent work

Travel readiness

Verbal & written communication

Education

Bachelor's degree in business/related

Tools

Microsoft Office

Job description

Navitus Health Solutions is seeking a Sr. Client Services Executive I to join our team.

This role focuses on national accounts management, developing long-term strategies for large healthcare clients and expanding relationships across client organizations. You will collaborate with cross-functional teams, present data-driven plans, travel to client sites and Navitus headquarters, and drive customer satisfaction through rigorous contract governance and proactive issue resolution.