Senior Client Services Executive - Healthcare (Remote)

Navitus; Boise (ID); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

Parental leave

Holidays

401K match

Adoption assistance

Flexible Spending Account

Educational assistance

Referral bonus

Descrizione del lavoro

Navitus Health Solutions seeks a Sr. Client Services Executive I to manage high-profile, healthcare client accounts and shape long-term strategies with senior-level stakeholders.

This role combines strategic account planning with cross-functional collaboration to drive growth and retention, including identifying upsell opportunities and ensuring contract satisfaction. The ideal candidate has 7+ years of direct client experience, strong communication and presentation skills, and the ability to

Competenze

• Bachelor's degree in business, marketing, or related area preferred.
• Knowledge of PBM or health care industry preferred.
• At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques.
• Strategic thinking ability and skills to prepare business plans and execute them to achieve objectives.
• Ability to work independently and prioritize work to meet client needs.
• Strong team orientation, commitment to sales and client service.
• Willingness to travel as needed to meet goals.
• Excellent verbal and written communication, presentation and negotiation skills.
• PC skills; Microsoft Office, Email, and Internet.
• Ability to manage coordinator level resources.

Mansioni

• Support/back up the CSE, Senior CSC and CSC responsibilities.
• Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports.
• Investigate/follow-up if Performance Guarantees are not met and present results to assigned clients.
• Conduct Client training (Client Portal Site, Navi-Claim, etc.).
• Assist with escalated member/Client issues requests.
• Identify and present Client opportunities to improve costs, service and health.
• Contract maintenance and performance.
• Travel to Client sites.
• Provide mentoring to the coordinator levels and CSEs.
• Other duties as assigned.

Conoscenze

Client relationship

Strategic thinking

Negotiation skills

Presentation skills

Communication

Team orientation

Travel ready

Formazione

Bachelor's degree

Strumenti

Navi-Claim

Client Portal Site

Microsoft Office

Descrizione del lavoro

Navitus Health Solutions seeks a Sr. Client Services Executive I to manage high-profile, healthcare client accounts and shape long-term strategies with senior-level stakeholders.

This role combines strategic account planning with cross-functional collaboration to drive growth and retention, including identifying upsell opportunities and ensuring contract satisfaction. The ideal candidate has 7+ years of direct client experience, strong communication and presentation skills, and the ability to