Senior Health Compliance & Process Excellence Coordinator

CVS Health; Arkansas City (KS); On-site; USD 25,000 - 58,000; Full time

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence. You will audit processes, investigate concerns, and help develop SOPs, training, and action plans. Strong analytical skills and attention to detail are essential.

The role involves managing tickets within SLAs and collaborating with cross-functional teams to drive compliance improvements and reporting accuracy.

Qualifications

• Proficiency in Microsoft Office Suite: Access, Excel, PowerPoint, Word, Outlook.
• About 1 year experience with internal/external communication.
• Minimum of 1 year experience with root cause analysis.
• Minimum of 2 years experience within a call monitoring environment.
• Ability to adjust priorities in a fast-paced environment.

Responsibilities

• Audit and monitor operational data and documentation.
• Investigate compliance concerns and provide recommendations.
• Develop and maintain SOPs, reporting, training, and corrective action plans.
• Lead or participate in cross-functional projects.

Skills

Office Suite Proficiency

Stakeholder communication

Root cause analysis

Call monitoring experience

Priority management

IT/call center systems

Analytical skills

SOP documentation

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Excel

Reporting tools

Ticketing systems

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory adherence. You will audit processes, investigate concerns, and help develop SOPs, training, and action plans. Strong analytical skills and attention to detail are essential.

The role involves managing tickets within SLAs and collaborating with cross-functional teams to drive compliance improvements and reporting accuracy.