Compliance & Process Excellence Coordinator

CVS Health; Lorida (FL); On-site; USD 25,000 - 58,000; Full time

Job summary

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory and policy adherence. In this role you will conduct audits, analyze data, and maintain SOPs while collaborating with cross-functional teams to drive process improvements.

Strong emphasis on ticket management, reporting, and risk mitigation is essential. The position requires analytical skills, attention to detail, and the ability to prioritize multiple priorities in a fast-paced

Qualifications

• 1 year of experience with Microsoft Office Suite (Access, Excel, PowerPoint, Word, Outlook).
• 1 year experience communicating with internal/external associates, teams and business leaders.
• Minimum of 1 year experience with root cause analysis: ask the right questions, analyze data, identify and solve problems with urgency.
• Minimum of 2 years experience within a call monitoring environment.
• Experience adapting priorities to meet changing business requirements in a fast-paced environment.
• Knowledge of IT architecture related to phone switches and call recording solutions (VoIP/TDM, Nice, Five9, Verint or similar systems).

Responsibilities

• Conduct audits and review operational data to ensure compliance with policies and regulatory requirements.
• Monitor and manage tickets within SLAs and turnaround times; document status updates.
• Develop and maintain SOPs, reporting, and training materials; support corrective action plans.
• Analyze trends and performance metrics; prepare leadership reports and advise on improvements.
• Lead or participate in cross-functional projects and process improvements.

Skills

Office Suite

Communication

Root cause analysis

Call monitoring

Prioritization

IT architecture

Cross-functional

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Nice

Five9

Verint

Ticketing systems

Job description

CVS Health is seeking a Senior Coordinator, Business Compliance to support and monitor operations for regulatory and policy adherence. In this role you will conduct audits, analyze data, and maintain SOPs while collaborating with cross-functional teams to drive process improvements.

Strong emphasis on ticket management, reporting, and risk mitigation is essential. The position requires analytical skills, attention to detail, and the ability to prioritize multiple priorities in a fast-paced