Senior Health Benefits Implementation Lead

CVS Health; Lansing (MI); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

CVS Health in the United States seeks a Project Manager to direct all aspects of customer benefit plan implementations for self-funded new business clients. You will partner with internal and external stakeholders to address implementation issues and ensure client expectations are met.

The role serves as a single point of contact, coordinates deliverables, and develops strategies aligned with client needs while adhering to performance guarantees.

Qualifications

• 2+ years of project management and client-facing experience.
• Negotiation and conflict resolution skills across organizational levels.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Responsibilities

• Direct all aspects of self-funded new business client benefit plan implementations.
• Partner with internal and external stakeholders to address implementation issues and exceed expectations.
• Serve as single point of contact for implementation projects.
• Coordinate resolution of deliverables and related tasks.
• Develop and execute implementation strategies aligned with client needs.
• Ensure compliance with performance guarantee arrangements.
• Engage team members to fulfill responsibilities and improve processes.
• Solicit feedback to drive continuous quality improvement in the process.

Skills

Project management

Client facing

Negotiation

Conflict resolution

Flexible under pressure

Attention to detail

Communication skills

Organized and prioritization

Education

High School diploma/GED

Associate's degree preferred

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health in the United States seeks a Project Manager to direct all aspects of customer benefit plan implementations for self-funded new business clients. You will partner with internal and external stakeholders to address implementation issues and ensure client expectations are met.

The role serves as a single point of contact, coordinates deliverables, and develops strategies aligned with client needs while adhering to performance guarantees.