Senior Benefits Implementation Lead

CVS Health; Annapolis (MD); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

CVS Health in the United States seeks a Senior Implementation Manager to direct all aspects of self-funded New Business client benefit plan implementations. You will partner with internal and external stakeholders to identify issues and serve as the single point of contact for delivery.

You will develop and execute implementation strategies, coordinating deliverables, and ensuring performance guarantees are met, while engaging teams to support client needs.

Qualifications

• 2+ years project management and client-facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.
• Health plans and benefits experience.
• Associate's degree preferred.

Responsibilities

• Direct all aspects of Self-funded New Business Client implementations.
• Partner with stakeholders to proactively identify and address critical implementation issues.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops alternatives.

Skills

Project management

Client facing

Negotiation

Attention to detail

Communication skills

Organization

Education

High School diploma or GED

Associate's degree preferred

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health in the United States seeks a Senior Implementation Manager to direct all aspects of self-funded New Business client benefit plan implementations. You will partner with internal and external stakeholders to identify issues and serve as the single point of contact for delivery.

You will develop and execute implementation strategies, coordinating deliverables, and ensuring performance guarantees are met, while engaging teams to support client needs.