Senior Health Benefits Implementation Lead

CVS Health; Dover (DE); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Bonus eligibility

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

CVS Health is seeking a dedicated professional to direct all aspects of customer benefit plan implementations for self-funded New Business clients. You will partner with key internal and external stakeholders to proactively identify and resolve critical issues, acting as the single point of contact for implementation and coordinating deliverables.

The role demands strong negotiation, organization, and communication skills with attention to detail, ensuring client satisfaction and successful

Qualifications

• 2+ years of project management and client-facing experience.
• Negotiation and conflict-resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Responsibilities

• Direct all aspects of self-funded New Business client implementations.
• Partner with stakeholders to address issues and exceed expectations.
• Serve as single point of contact for implementation.
• Coordinate delivery of project tasks and timelines.
• Develop and execute implementation strategies aligned with client needs.
• Ensure alignment with performance guarantee arrangements.
• Engage team members to fulfill responsibilities.
• Collect feedback to improve the implementation process.

Skills

Project management

Client facing

Negotiation

Attention to detail

Clear communication

Organizational skills

Education

High School diploma

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health is seeking a dedicated professional to direct all aspects of customer benefit plan implementations for self-funded New Business clients. You will partner with key internal and external stakeholders to proactively identify and resolve critical issues, acting as the single point of contact for implementation and coordinating deliverables.

The role demands strong negotiation, organization, and communication skills with attention to detail, ensuring client satisfaction and successful