Senior Benefits Implementation Lead

CVS Health; Indianapolis (IN); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus eligibility

Paid time off

Job summary

CVS Health is seeking a dedicated professional to direct all aspects of customer benefit plan implementation for self-funded new business clients. The role emphasizes collaboration with internal and external stakeholders to resolve issues and ensure high customer satisfaction, serving as the primary contact for implementation and driving strategy and execution.

Eligible candidates will have project management and client-facing experience, with strong communication and organizational skills to

Qualifications

• 2+ years of project management and client-facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Responsibilities

• Partner with all key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Skills

Project management

Client facing

Negotiation

Conflict resolution

Attention to detail

Communication

Education

High School diploma/GED

Associate's degree preferred

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health is seeking a dedicated professional to direct all aspects of customer benefit plan implementation for self-funded new business clients. The role emphasizes collaboration with internal and external stakeholders to resolve issues and ensure high customer satisfaction, serving as the primary contact for implementation and driving strategy and execution.

Eligible candidates will have project management and client-facing experience, with strong communication and organizational skills to