Senior Implementation Lead, Health Benefits

CVS Health; Harrisburg (Dauphin County); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Paid time off

Retirement benefits

Job summary

CVS Health is seeking a seasoned Project Manager to direct all aspects of self-funded client benefit plan implementations for new business clients. The role involves collaborating with internal and external stakeholders to anticipate and resolve implementation issues and to deliver on customer expectations.

The candidate will serve as the primary point of contact for implementation, coordinate cross-functional deliverables, and develop strategies that align with client needs while ensuring

Qualifications

• 2+ years project management and client-facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Responsibilities

• Direct all aspects of customer benefit plan implementation for self-funded New Business Clients.
• Partner with key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Skills

Project management

Client facing

Negotiation

Flexibility

Attention to detail

Clear communication

Organization

Education

High School diploma/GED

Associate's degree preferred

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health is seeking a seasoned Project Manager to direct all aspects of self-funded client benefit plan implementations for new business clients. The role involves collaborating with internal and external stakeholders to anticipate and resolve implementation issues and to deliver on customer expectations.

The candidate will serve as the primary point of contact for implementation, coordinate cross-functional deliverables, and develop strategies that align with client needs while ensuring