Senior Healthcare Implementation Lead

4062 Aetna Resources, LLC; North Carolina; Hybrid; USD 54,000 - 119,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Retirement options

Job summary

CVS Health is seeking an individual contributor to direct all aspects of customer benefit plan implementation for self-funded new business clients. You will partner with key internal and external stakeholders to proactively address critical implementation issues and ensure expectations are consistently satisfied.

This role requires 5–7 years of project management and healthcare client-facing experience, strong problem-solving skills, cross-functional collaboration, and proficiency with Microsoft

Qualifications

• Bachelor's degree preferred or a combination of professional work experience and education.
• 5 to 7 years of project management, healthcare implementation, or a related field.
• 5 to 7 years of healthcare client-facing experience, including direct management of client relationships, issue resolution, and successful delivery of healthcare products, services, or implementation initiatives.
• Strong problem-solving skills with the ability to assess risks, recommend solutions, and drive issues to resolution within established timelines.
• Demonstrated ability to collaborate effectively across cross-functional teams.
• Proficiency in Microsoft Office Suite (e.g., Excel, Word, PowerPoint, Outlook).

Responsibilities

• Under general direction, leads the planning and execution of key organizational projects, ensuring consistent alignment with organizational goals, timelines, and budget constraints.
• Develops project plans and team member assignments, defines specific deliverables and deadlines, and establishes project milestones for the organization.
• Conducts project post-mortems to capture and apply lessons learned to identify areas for improvement and shares process enhancements to optimize project management practices.
• Implements and enforces quality control processes to identify and resolve any deviations or deficiencies.
• Develops change management plans and strategies to minimize resistance and ensure successful adoption.
• Identifies project risks and issues, develops risk mitigation strategies, and establishes contingency plans.
• Prepares and delivers project progress reports, highlighting achievements, risks, and mitigation strategies.
• Directs individuals to manage multiple projects simultaneously, adjust priorities, and meet deadlines while maintaining the highest level of attention to detail.
• Coaches more junior colleagues in current project management techniques, processes, and responsibilities.

Skills

Project management

Healthcare implementation

Client relationships

Risk assessment

Cross-functional collaboration

MS Office

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

CVS Health is seeking an individual contributor to direct all aspects of customer benefit plan implementation for self-funded new business clients. You will partner with key internal and external stakeholders to proactively address critical implementation issues and ensure expectations are consistently satisfied.

This role requires 5–7 years of project management and healthcare client-facing experience, strong problem-solving skills, cross-functional collaboration, and proficiency with Microsoft