Senior Guest Service Manager, Valet Operations

Parking Management Company; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Benefits – Medical, vision and dental insurance

Paid time off

Tuition assistance up to $5,250 per year

Bonus opportunities

Job summary

Parking Management Company (PMC) in Nashville, Tennessee, seeks a Senior Guest Service Manager to oversee valet operations across multiple locations, ensuring exceptional service and team leadership.

The ideal candidate will focus on optimizing efficiency and operational excellence, managing staff schedules, and maintaining client relationships to deliver outstanding guest experiences.

PMC offers health benefits, paid time off, and additional compensation opportunities, aligning with its commitment to excellence in customer service.

Qualifications

• Minimum five years of supervisory experience in parking, hospitality, or related field.
• Strong communication and guest service skills.
• Ability to travel as needed to cover multiple locations.

Responsibilities

• Oversee valet operations to ensure exceptional service.
• Manage staffing, scheduling, and quality assurance.
• Monitor revenue, payroll, and expenses to control costs.

Skills

Supervisory experience

Customer service

Operational efficiency

Client relationship management

Analytical skills

Education

High school diploma or GED

Supervisory experience in hospitality or customer service

Tools

Payroll management software

Communication tools

Job description

Parking Management Company (PMC) in Nashville, Tennessee, seeks a Senior Guest Service Manager to oversee valet operations across multiple locations, ensuring exceptional service and team leadership.

The ideal candidate will focus on optimizing efficiency and operational excellence, managing staff schedules, and maintaining client relationships to deliver outstanding guest experiences.

PMC offers health benefits, paid time off, and additional compensation opportunities, aligning with its commitment to excellence in customer service.