Senior Valet Operations & Guest Experience Manager

Parking Management Company; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401K

Bonus opportunities

Paid time off

Tuition assistance

Job summary

Parking Management Company (PMC) in Nashville, Tennessee, is seeking a Senior Guest Service Manager to lead valet operations across multiple sites, delivering exceptional guest service and ensuring safety and compliance.

You will manage staff, scheduling, client relationships, and financial performance while modeling professionalism and training teams to sustain high-quality service and growth.

Qualifications

• High school diploma or GED required; 5+ years supervisory in parking or hospitality.
• Valid driver’s license and reliable transportation; clean background check.
• Strong guest service, communication, and leadership abilities.

Responsibilities

• Oversee valet operations across multiple locations and ensure service standards.
• Manage scheduling, staffing, and quality assurance.
• Monitor site revenue, payroll, and expenses with leadership team.
• Train, coach, and develop hourly associates; enforce policies.

Skills

Hospitality

Customer Service

Leadership

Payroll Management

Team Supervision

Education

High school diploma or GED

Leadership training / business management certification

Job description

Parking Management Company (PMC) in Nashville, Tennessee, is seeking a Senior Guest Service Manager to lead valet operations across multiple sites, delivering exceptional guest service and ensuring safety and compliance.

You will manage staff, scheduling, client relationships, and financial performance while modeling professionalism and training teams to sustain high-quality service and growth.