Senior Valet & Guest Service Operations Lead

Parking Management Company; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401K plan

Bonus opportunities

Tuition assistance

Paid time off

Paid training

Job summary

Parking Management Company is seeking a Senior Guest Service Manager to oversee valet operations across multiple high-volume locations. You will lead staff, optimize workflows, maintain client relationships, and ensure safety and policy compliance to deliver a seamless experience.

Expect to manage payroll, scheduling, and reporting while traveling to oversee launches and partner sites. A high school diploma with 5+ years of supervisory experience in parking or hospitality is required.

Qualifications

• High school diploma or GED; at least five years of supervisory experience in parking or hospitality.
• Valid driver’s license and reliable transportation; clean background.
• Strong guest service, communication, and leadership abilities.
• Ability to manage payroll, scheduling, and labor costs.
• Willingness to travel and work flexible hours.

Responsibilities

• Serve as primary contact for properties, ensuring contractual obligations are met while fostering open communication and partnerships.
• Oversee scheduling, staffing, QA, and site visits to maintain service standards across locations.
• Monitor site revenue, payroll, and expenses; report to Regional Director on financial performance.
• Recruit, train, and coach hourly associates; set clear performance expectations.
• Provide regular updates and reports to leadership on progress and account needs.
• Occasional travel to oversee performance and support new account launches.
• Lead process improvements and uphold a culture of quality and safety.
• Attend required trainings and adapt to evolving business needs.

Skills

Guest service

Leadership

Scheduling

Payroll management

Communication

Education

High school diploma or GED

Supervisory experience in parking/hospitality

Tools

Payroll software

Job description

Parking Management Company is seeking a Senior Guest Service Manager to oversee valet operations across multiple high-volume locations. You will lead staff, optimize workflows, maintain client relationships, and ensure safety and policy compliance to deliver a seamless experience.

Expect to manage payroll, scheduling, and reporting while traveling to oversee launches and partner sites. A high school diploma with 5+ years of supervisory experience in parking or hospitality is required.