Senior Guest Experience & Contracts Coordinator

Wyndham

United States

On-site

USD 65,000 - 95,000

Full time

3 days ago

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Job summary

Travel + Leisure Co. in the United States is seeking a Business Operations Coordinator III to support daily resort operations, including tour reception, guest services, gifting, contract administration, and financial reconciliation.

You will maintain operational records, provide exceptional customer service to guests and owners, and assist with training, data security, and cross-department collaboration to sustain efficient, professional guest experiences across multiple locations.

Responsibilities

Tour Reception and Sales Operations: welcome and qualify touring guests, collect and verify information, document accurately.
Guest Services and Customer Support: provide professional, courteous service; answer inquiries; assist with contract questions.
Gifting, Reconciliation, and Inventory Controls: distribute premiums, complete daily reconciliation, monitor inventory, document gifting.
Data Entry, Reporting, and Financial Reconciliation: enter and verify information in CRS, Epiphany, and other systems; generate reports; balance cash and site statistics.
Document Management, Compliance, and Data Security: file and secure contracts and records; protect PII and PCI data.
Contract Administration and Sales Support: prepare and process timeshare contracts; ensure accuracy; support documentation and timelines.