Business Operations Coordinator III - IT Department

Wyndham; United States; Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Travel + Leisure Co. in the United States is seeking a Business Operations Coordinator III to support daily resort operations, including tour reception, guest services, gifting, contract administration, and financial reconciliation.

You will maintain operational records, provide exceptional customer service to guests and owners, and assist with training, data security, and cross-department collaboration to sustain efficient, professional guest experiences across multiple locations.

Responsabilidades

• Tour Reception and Sales Operations: welcome and qualify touring guests, collect and verify information, document accurately.
• Guest Services and Customer Support: provide professional, courteous service; answer inquiries; assist with contract questions.
• Gifting, Reconciliation, and Inventory Controls: distribute premiums, complete daily reconciliation, monitor inventory, document gifting.
• Data Entry, Reporting, and Financial Reconciliation: enter and verify information in CRS, Epiphany, and other systems; generate reports; balance cash and site statistics.
• Document Management, Compliance, and Data Security: file and secure contracts and records; protect PII and PCI data.
• Contract Administration and Sales Support: prepare and process timeshare contracts; ensure accuracy; support documentation and timelines.

Conocimientos

Customer service

Data entry

Financial reconciliation

Record keeping

Herramientas

CRS

Epiphany

Descripción del empleo

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

The Business Operations Coordinator III is responsible for supporting daily resort operations, including tour reception, guest services, gifting, contract administration, financial reconciliation, reporting, and administrative support. This position ensures the accurate processing and maintenance of operational, financial, and contractual records in accordance with Travel + Leisure (T+L) policies, procedures, and Standard Operating Procedures (SOPs).

The Coordinator provides exceptional customer service to guests, Property Owners, and internal business partners while maintaining the confidentiality and integrity of sensitive information. This role also provides operational and technical support for Sales and Marketing training classes, assists with technology-related initiatives, and supports multiple resort locations as business needs require.

The successful candidate must demonstrate strong organizational, customer service, troubleshooting, and technical support skills, with the ability to work independently, manage competing priorities, and collaborate across departments to maintain operational efficiency and a professional guest experience.

Essential Job Responsibilities

1. Tour Reception and Sales Operations - 15%
   • Welcome and qualify touring guests, collect and validate required guest information, and ensure accurate documentation.
   • Assign tours to Sales Agents according to established procedures and communicate relevant information to the Sales and Marketing teams.
   • Maintain accurate tour records and support efficient tour flow and daily operational performance.
2. Guest Services and Customer Support - 10%
   • Deliver professional, courteous, and responsive service to guests, Property Owners, and internal business partners.
   • Answer incoming calls, respond to inquiries, and provide accurate information regarding tours, gifting, and contractual matters.
   • Assist Property Owners with contract-related questions and concerns, escalating complex issues when appropriate.
   • Resolve routine operational issues while maintaining a positive guest experience.
3. Gifting, Reconciliation, and Inventory Controls - 20%
   • Distribute guest premiums and gifts upon completion of presentations in accordance with established eligibility requirements and procedures.
   • Complete daily reconciliation of gifts, tours, and contracts across applicable systems.
   • Maintain accurate gifting records, monitor inventory as assigned, and resolve discrepancies promptly.
   • Ensure all gifting transactions are properly documented and comply with company policies and cost-control requirements.
4. Data Entry, Reporting, and Financial Reconciliation - 20%
   • Enter, verify, and maintain tour, gifting, and contractual information in the Central Reservation System (CRS), Epiphany (EPNY), and other applicable systems.
   • Generate operational reports and validate data for accuracy, completeness, and timely submission.
   • Prepare and balance cash, down payments, site statistics, and other required financial documentation for the Contracts Department.
   • Support accounting deliverables, revenue recognition, commission processing, marketing payroll accuracy, and cost-per-tour reporting through timely and accurate recordkeeping.
   • Research discrepancies and coordinate with the appropriate departments to ensure proper resolution.
5. Document Management, Compliance, and Data Security - 5%
   • File, organize, maintain, and secure contracts, financial records, and other confidential documentation in accordance with company procedures.
   • Protect Personally Identifiable Information (PII) and payment card information in accordance with applicable privacy and PCI requirements.
   • Ensure records are complete, accessible to authorized personnel, and maintained in accordance with document-retention standards.
   • Follow established controls to safeguard company assets and support audit readiness.
6. Contract Administration and Sales Support - 20%
   • Prepare, review, and process timeshare sales contracts and supporting documentation for the Sales Department and Property Owners.
   • Verify contract information for completeness and accuracy before processing and submission.
   • Assist with the preparation, organization, and maintenance of legal and contractual documents in accordance with established procedures.
   • Partner with Sales leadership and the Administrative Supervisor to address documentation issues and support timely contract processing and s