Resort Operations & Contracts Coordinator

Travel + Leisure Co.; Orlando (FL); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Travel + Leisure Co. seeks a Business Operations Coordinator III to support daily resort operations, including tour reception, guest services, gifting, contracting, and financial reconciliation.

You will maintain accurate records and provide exceptional customer service to guests, Property Owners, and internal partners across multiple resort locations. The role requires strong organizational, analytical, and problem-solving skills, the ability to work independently, and effective collaboration

Formación

• Five years of general office administration and customer service experience.
• Hospitality, resort operations, timeshare, or sales support experience preferred.
• Experience with financial reconciliation and operational reporting preferred.
• Experience providing basic technical support or assisting with training and technology setup preferred.

Responsabilidades

• Greet touring guests, qualify them, document information, and assign tours to Sales Agents.
• Provide courteous guest service, answer inquiries, and handle contracts questions.
• Manage gifting, reconcile daily records, and monitor inventory.
• Enter and verify tour, gifting, and contracts data in CRS and Epiphany; produce reports.
• File and secure contracts and confidential docs; protect PII and PCI data.
• Prepare, review, and process timeshare contracts; support documentation.
• Provide administrative and technical support; assist with training and classroom tech.
• Perform other duties as needed.

Conocimientos

Customer service

Organization

Communication

Problem solving

Technical support

Data entry

Travel coordination

Educación

High school diploma or equivalent

Herramientas

CRS (Central Reservation System)

Epiphany (EPNY)

Microsoft Outlook

Excel

Descripción del empleo

Travel + Leisure Co. seeks a Business Operations Coordinator III to support daily resort operations, including tour reception, guest services, gifting, contracting, and financial reconciliation.

You will maintain accurate records and provide exceptional customer service to guests, Property Owners, and internal partners across multiple resort locations. The role requires strong organizational, analytical, and problem-solving skills, the ability to work independently, and effective collaboration