Senior GTM Onboarding Lead (Hybrid)

ZoomInfo; Vancouver (WA); Hybrid; USD 100,000 - 115,000; Full time

Job summary

ZoomInfo is hiring a Senior Customer Onboarding Manager to lead onboarding programs and accelerate customer adoption of ZoomInfo products. You will partner with Success, Training, Integrations, and Solutions Engineering to deliver strategic, measurable outcomes for a portfolio of customers.

You will drive discovery conversations, design implementation plans, and manage multiple projects with defined timelines and SLAs, ensuring a seamless transition to Customer Success.

Qualifications

• 8+ years of experience in customer onboarding, customer success, GTM consulting, solutions implementation, and/or project management in SaaS.
• Strong understanding of B2B go-to-market strategies, including sales prospecting and revenue workflows.
• Consultative mindset to translate business challenges into actionable strategies and technical solutions.
• Ability to move between strategic planning and hands-on implementation.

Responsibilities

• Manage comprehensive onboarding programs for a portfolio of customers with defined goals, timelines, and success metrics.
• Lead strategic discovery conversations to align GTM objectives with onboarding strategies and use cases.
• Develop and execute implementation strategies that meet SLAs and business objectives.
• Collaborate with customers to design and deploy GTM solutions and workflows.
• Set expectations, milestones, dependencies, and provide regular onboarding updates.
• Work with Success, Training, Integrations, and Solutions Engineering to deliver cohesive onboarding.
• Manage multiple concurrent projects, balance priorities, and mitigate risks.
• Serve as a strategic advisor to improve sales, marketing, and operational outcomes.
• Ensure smooth handoff to Customer Success with documented objectives and wins.

Skills

GTM strategy

Onboarding

Program management

Customer success

SaaS

Cross-functional collaboration

Tools

Salesforce CRM

ZoomInfo

Job description

ZoomInfo is hiring a Senior Customer Onboarding Manager to lead onboarding programs and accelerate customer adoption of ZoomInfo products. You will partner with Success, Training, Integrations, and Solutions Engineering to deliver strategic, measurable outcomes for a portfolio of customers.

You will drive discovery conversations, design implementation plans, and manage multiple projects with defined timelines and SLAs, ensuring a seamless transition to Customer Success.