Senior GTM Onboarding & Adoption Lead

ZoomInfo Technologies LLC; Bethesda (MD); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Equity

Annual bonus

Benefits

Job summary

ZoomInfo Technologies LLC is seeking a Senior Customer Onboarding Manager to oversee comprehensive onboarding programs for a diverse customer base. You will translate GTM objectives into actionable use cases, partnering with Success, Training, Integrations and Solutions Engineering teams to accelerate value and adoption.

The role combines strategic discovery, hands-on design, and project management to ensure timely deployments, defined success metrics, and strong customer outcomes across a

Qualifications

• 8+ years of experience in customer onboarding, customer success, GTM consulting, solutions implementation, and/or project management.
• Strong understanding of B2B go-to-market strategies including sales prospecting, pipeline generation, and revenue workflows.
• Consultative mindset with ability to translate challenges into actionable strategies and technical solutions.

Responsibilities

• Manage onboarding programs for a portfolio of customers with defined goals, timelines, deliverables and success metrics.
• Lead discovery conversations to understand GTM objectives and translate insights into onboarding strategies.
• Develop and execute implementation plans aligning objectives with ZoomInfo products.
• Collaborate with customers to design, build, and deploy GTM solutions and workflows.
• Coordinate milestones, dependencies and updates throughout onboarding lifecycle.
• Partner cross-functionally to deliver cohesive implementation and measurable business value.

Skills

Onboarding leadership

GTM strategies

Project management

SaaS familiarity

Salesforce CRM

Tools

Salesforce

ZoomInfo

Job description

ZoomInfo Technologies LLC is seeking a Senior Customer Onboarding Manager to oversee comprehensive onboarding programs for a diverse customer base. You will translate GTM objectives into actionable use cases, partnering with Success, Training, Integrations and Solutions Engineering teams to accelerate value and adoption.

The role combines strategic discovery, hands-on design, and project management to ensure timely deployments, defined success metrics, and strong customer outcomes across a