Senior GTM Onboarding & Enterprise Programs Lead

ZoomInfo; Bethesda (MD); On-site; USD 100,000 - 130,000; Full time

Job summary

ZoomInfo is seeking a Principal Customer Onboarding Manager to lead the most complex, strategic customer onboarding engagements. You will act as the overall implementation lead, drive governance, risk management, and executive communication to ensure rapid value and long-term adoption.

You will mentor onboarding teams, standardize delivery artifacts, and partner with Product to influence roadmaps and best practices for enterprise deployments in a fast-paced SaaS environment.

Qualifications

• 7+ years of experience leading complex customer implementations or enterprise onboarding projects.
• Bachelor’s Degree in business or a related field preferred.
• Ability to manage multiple priorities and respond to changing timelines.
• Strong presentation and collaboration skills.
• Experience with B2B solutions and Salesforce CRM is a plus.

Responsibilities

• Lead overall project governance and cross-functional delivery for enterprise onboarding programs.
• Develop implementation plans with scope, milestones, dependencies, resources, risk mitigation, and success criteria.
• Drive execution across multiple onboarding programs while balancing timelines, quality, and outcomes.
• Facilitate governance, executive status reviews, and stakeholder communications.

Skills

Project management

Cross-functional leadership

Stakeholder management

Enterprise onboarding

Salesforce familiarity

Communication skills

B2B solutions knowledge

Education

Bachelor’s Degree in business or related field

Tools

Salesforce CRM

Job description

ZoomInfo is seeking a Principal Customer Onboarding Manager to lead the most complex, strategic customer onboarding engagements. You will act as the overall implementation lead, drive governance, risk management, and executive communication to ensure rapid value and long-term adoption.

You will mentor onboarding teams, standardize delivery artifacts, and partner with Product to influence roadmaps and best practices for enterprise deployments in a fast-paced SaaS environment.