Hybrid GTM Onboarding Lead: Drive Customer Value

ZoomInfo; Waltham (MA); Hybride; USD 100 000 - 115 000; Plein temps

Résumé du poste

ZoomInfo in the United States is seeking a Senior Customer Onboarding Manager to lead onboarding programs for a portfolio of customers, translating GTM goals into structured implementation plans and measurable outcomes.

You will partner with Customer Success, Training, Integrations, and Solutions Engineering to deploy scalable GTM solutions, manage timelines and risks, and ensure smooth handoffs to Customer Success.

Qualifications

• 8+ years in customer onboarding, success, GTM consulting, or project management in SaaS.
• Strong understanding of B2B GTM strategies and revenue workflows.
• Consultative mindset to translate business challenges into onboarding strategies.
• Hands-on ability to build, configure, and deploy solutions.
• Excellent project management, timelines, and stakeholder coordination.

Responsabilités

• Manage onboarding programs for a portfolio of ZoomInfo customers with defined goals and success metrics.
• Lead strategic discovery to translate GTM objectives into onboarding strategies and prioritized use cases.
• Develop and execute implementation plans aligning objectives with ZoomInfo products within SLAs.
• Collaborate with customers to design, build, and deploy GTM solutions and workflows.
• Coordinate milestones, dependencies, and regular updates throughout onboarding lifecycle.
• Work with Customer Success, Training, Integrations, and Solutions Engineering to drive adoption and value.
• Identify risks, manage priorities, and ensure timely delivery across multiple projects.
• Advise customers on GTM best practices to improve sales/marketing processes and operations.

Connaissances

GTM strategy

SaaS onboarding

Project management

Salesforce CRM

Stakeholder management

Solution design

Cross-functional collaboration

Consultative selling

Outils

Salesforce CRM

ZoomInfo (certification preferred)

Description du poste

ZoomInfo in the United States is seeking a Senior Customer Onboarding Manager to lead onboarding programs for a portfolio of customers, translating GTM goals into structured implementation plans and measurable outcomes.

You will partner with Customer Success, Training, Integrations, and Solutions Engineering to deploy scalable GTM solutions, manage timelines and risks, and ensure smooth handoffs to Customer Success.