Senior Growth Operations Engineer

InvestedintheMission; Bastrop (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

SpaceX in Texas is seeking a Sr. Operations Engineer (Starlink Growth) to own high-impact initiatives end-to-end, driving retention, lifetime value, and profitability through rigorous analysis and cross-functional execution.

You will build predictive models, run large-scale experiments, and collaborate with Engineering, Product, Finance, Customer Support, Legal and Supply Chain to define KPIs and scale strategic initiatives across hardware and services.

Qualifications

• Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field.
• 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role.
• 3+ years of experience in Python or SQL.

Responsibilities

• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution.
• Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale.
• Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings.
• Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities.
• Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics.
• Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities.
• Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities.
• Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices.

Skills

Python

SQL

Analytics

Cross-functional

Communications

AB testing

Education

Bachelor’s degree in STEM

Tools

PowerBI

Looker

Tableau

Job description

SpaceX in Texas is seeking a Sr. Operations Engineer (Starlink Growth) to own high-impact initiatives end-to-end, driving retention, lifetime value, and profitability through rigorous analysis and cross-functional execution.

You will build predictive models, run large-scale experiments, and collaborate with Engineering, Product, Finance, Customer Support, Legal and Supply Chain to define KPIs and scale strategic initiatives across hardware and services.