Growth Operations Engineer, Starlink

SpaceX; Town of Texas (WI); On-site; USD 110,000 - 140,000; Full time

Job summary

SpaceX is seeking an Operations Engineer for Starlink Growth to join the Growth Business Operations team. You will blend planning and analysis with strategic decision-making, supporting leadership.

The role emphasizes data-driven recommendations across engineering, product, and operations, including cross‑functional collaboration and experimentation. Responsibilities include optimizing customer experience, identifying defects, and developing predictive models to drive retention and revenue.

Qualifications

• Bachelor's degree in a quantitative field.
• 1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital.
• 1+ years of experience in Python, SQL, programming, or industrial project management.

Responsibilities

• Lead initiatives to improve Starlink customer experience and products through technical analysis, cross‑functional prioritization, and implementation.
• Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve.
• Use end‑user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and services.
• Develop, operationalize, and action on predictive models, identifying customer retention issues and opportunities as well as scoping and implementing changes (e.g., customer outreach campaigns and treatment, automation).
• Collaborate across departments to ensure data integrity and accurate reporting.
• Design and execute A/B tests to validate engagement and customer retention improvements.
• Provide leadership updates on performance, risks, and opportunities using quantitative and qualitative data.
• Document and train on customer retention dashboards and tools; assist with troubleshooting.

Skills

Python

SQL

Data analysis

Cross-functional collaboration

Communication with senior leaders

Problem solving

Automation

Owner mindset

Education

Bachelor's degree in engineering, mathematics, computer science, data science, physics, or other quantitative field

Tools

Tableau

Power BI

Excel modeling

Looker

Job description

SpaceX is seeking an Operations Engineer for Starlink Growth to join the Growth Business Operations team. You will blend planning and analysis with strategic decision-making, supporting leadership.

The role emphasizes data-driven recommendations across engineering, product, and operations, including cross‑functional collaboration and experimentation. Responsibilities include optimizing customer experience, identifying defects, and developing predictive models to drive retention and revenue.