Senior Growth Operations Engineer - Analytics

SPACE EXPLORATION TECHNOLOGIES CORP; Redmond (WA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Stock options

Long‑term incentives

Excellent medical, vision, dental

401(k) retirement plan

Paid time off and holidays

Job summary

SpaceX is seeking a Sr. Operations Engineer (Starlink Growth) in Redmond, WA to lead large-scale initiatives that enhance customer experience, retention, and lifetime value.

You will partner with engineering, product, finance, customer support, and supply chain to build predictive models and implement global strategies across hardware and services. The role emphasizes advanced analytics, mentoring teammates, and delivering executive‑level updates on performance and risks.

Qualifications

• Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field.
• 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high‑impact role.
• 3+ years of experience in Python or SQL.

Responsibilities

• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross‑functional execution.
• Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale.
• Deeply analyze end‑user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings.

Skills

Analytical thinking

Cross-functional leadership

Executive communication

Mentoring analysts

Project management

Education

Bachelor's degree in Engineering/Math/CS/Data Science/Physics or STEM

Tools

Python

SQL

R

PowerBI

Looker

Tableau

Job description

SpaceX is seeking a Sr. Operations Engineer (Starlink Growth) in Redmond, WA to lead large-scale initiatives that enhance customer experience, retention, and lifetime value.

You will partner with engineering, product, finance, customer support, and supply chain to build predictive models and implement global strategies across hardware and services. The role emphasizes advanced analytics, mentoring teammates, and delivering executive‑level updates on performance and risks.