Senior Group Operations & Efficiency Leader

Bank of America; Plano (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Bank of America is seeking a senior Operations Manager to lead multiple major operations segments within the bank's internal operations. You will identify, analyze, and resolve complex problems, ensure policy compliance, and drive process performance and efficiency.

You will coordinate activities across operations, present to executives, and collaborate with Technology, Operations, and stakeholders to remove roadblocks while meeting deadlines.

Qualifications

• Requires experience leading cross-functional ops initiatives.
• Ability to forecast, staff, and manage budgets.
• Proven track record delivering process improvements.
• Strong collaboration with technology and business stakeholders.

Responsibilities

• Oversee forecasting, staffing levels, and capacity to drive operational excellence.
• Lead teams to adhere to policy and regulatory procedures affecting multiple lines of business.
• Provide strategic guidance on procedures to enhance activities while overseeing budgets and forecasting.
• Identify data, metrics, and KPIs to measure process effectiveness and drive improvements.

Skills

Strategic Portfolio Management

Project Management

Change Management

Strategic Planning

People Management

Operational Excellence

Capacity Planning

Stakeholder Management

Risk Management

Leadership

Job description

Bank of America is seeking a senior Operations Manager to lead multiple major operations segments within the bank's internal operations. You will identify, analyze, and resolve complex problems, ensure policy compliance, and drive process performance and efficiency.

You will coordinate activities across operations, present to executives, and collaborate with Technology, Operations, and stakeholders to remove roadblocks while meeting deadlines.