Senior Operations & Process Improvement Leader

Bank of America; Newark (DE); On-site; USD 140,000 - 210,000; Full time

Job summary

Bank of America is seeking an experienced Operations Leader to manage multiple operations segments within a major financial services site. You will drive forecasting, staffing, and capacity planning while ensuring compliance with policies and regulatory requirements.

The role requires strategic thinking, stakeholder collaboration, and a focus on operational excellence to improve performance and efficiency. You will lead cross-functional teams, guide process improvements, and manage budgets and

Qualifications

• Experience leading multi-site operations in financial services.
• Proven ability to drive process improvements and efficiency.
• Strong governance, risk & regulatory awareness.
• Excellent stakeholder communication and leadership skills.

Responsibilities

• Oversee forecasting, staffing, and capacity across operations.
• Guide teams to comply with policies and procedures.
• Provide strategic guidance on procedures, budgeting, and forecasting.
• Identify efficiencies using data, metrics, and KPIs.
• Align priorities with people metrics and foster inclusion.

Skills

Strategic Portfolio Management

Project Management

Change Management

Initiative Management

Strategic Planning

People Management

Employee Engagement

Operational Excellence

Capacity Planning

Job description

Bank of America is seeking an experienced Operations Leader to manage multiple operations segments within a major financial services site. You will drive forecasting, staffing, and capacity planning while ensuring compliance with policies and regulatory requirements.

The role requires strategic thinking, stakeholder collaboration, and a focus on operational excellence to improve performance and efficiency. You will lead cross-functional teams, guide process improvements, and manage budgets and