Senior Operations Leader, Financial Services

Bank of America; Rapid City (SD); On-site; USD 72,000 - 109,000; Full time

Job summary

Bank of America seeks an experienced operations leader to manage a unit within internal operations, overseeing end-to-end processes, transaction reviews, and budget responsibilities. The role focuses on ensuring policy compliance, driving efficiency, and guiding employee development.

Candidates should have multiple years in regulated environments, proficiency with transaction processing, and strong Excel analytical skills to support performance insights and decision-making.

Qualifications

• Minimum of 4 years of experience in operations, finance, accounting, or a related function within a regulated or process-driven environment, including experience managing or leading a team
• Experience overseeing operational processes, ensuring adherence to established procedures, service levels, risk controls, and regulatory requirements
• Experience reviewing financial transactions, operational activity, or complex documentation to identify discrepancies, mitigate risk, and support accurate decision-making
• Experience managing workflow, staffing, or capacity planning activities to meet business priorities and operational performance objectives
• Experience analyzing operational metrics, reporting, or performance trends to identify issues, improve processes, and support business decision-making
• Experience managing operations within financial services, wealth management, banking, accounting, or other highly regulated industries
• Experience supporting budgets, forecasting activities, resource planning, or operational capacity management
• Experience leading process improvement initiatives through the use of operational metrics, quality reviews, or performance reporting
• Advanced experience using Microsoft Excel to analyze data, identify trends, and support operational reporting
• General knowledge of brokerage transactions, investment products, account servicing, or transaction processing operations

Responsibilities

• Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines by overseeing transaction reviews to confirm authorization, documentation, funding availability, and risk requirements before approval decisions
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas by directing transaction review practices and ensuring consistent execution of approval, exception, and return workflows
• Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence by aligning team resources to transaction volumes and coaching associates on complex financial transaction reviews
• Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness by monitoring transaction approvals, exceptions, and returns to improve accuracy, efficiency, and service levels
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment by setting expectations for quality, risk management, and timely transaction decisions while supporting employee development and performance outcomes

Skills

Business Operations Management

Customer Service Management

Performance Management

Process Performance Measurement

Talent Development

Account Management

Client Management

Leadership Development

Process Management

Relationship Building

Hiring and Onboarding

Policies, Procedures, and Guidelines

Process Design

Risk Management

Workforce Analytics

Education

Job description

Bank of America seeks an experienced operations leader to manage a unit within internal operations, overseeing end-to-end processes, transaction reviews, and budget responsibilities. The role focuses on ensuring policy compliance, driving efficiency, and guiding employee development.

Candidates should have multiple years in regulated environments, proficiency with transaction processing, and strong Excel analytical skills to support performance insights and decision-making.