Senior Operations & Process Excellence Leader

Bank of America; Addison (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Bank of America in the United States seeks a senior operations leader to guide a major operations segment, coordinate across regions and product lines, and drive process improvements. The role emphasizes compliance with policy, strategic planning, and financial stewardship within a dynamic, fast-paced environment.

The candidate will lead forecasting, staffing, and performance initiatives while partnering with Technology and Stakeholders to remove roadblocks and deliver measurable outcomes.

Qualifications

• Leads a major operations segment within the bank and coordinates across teams to improve process performance.
• Ensures compliance with policies and regulatory requirements while driving efficiency.
• Manages budgets, forecasting and performance metrics for designated areas.

Responsibilities

• Oversee forecasting, staffing, coaching, and performance to drive operational excellence.
• Lead teams to adhere to policy and procedures affecting multiple product lines.
• Provide strategic guidance on procedures, budgeting, reporting, and expense management.
• Evaluate efficiencies, identify improvement opportunities and KPIs to measure performance.
• Align priorities with employee metrics and foster an inclusive environment.

Skills

Strategic Portfolio Management

Project Management

Change Management

Initiative Management

Strategic Planning

People Management

Employee Engagement

Operational Excellence

Capacity Planning

Job description

Bank of America in the United States seeks a senior operations leader to guide a major operations segment, coordinate across regions and product lines, and drive process improvements. The role emphasizes compliance with policy, strategic planning, and financial stewardship within a dynamic, fast-paced environment.

The candidate will lead forecasting, staffing, and performance initiatives while partnering with Technology and Stakeholders to remove roadblocks and deliver measurable outcomes.