Senior Group Operations Leader - Banking Ops

Bank of America; Tampa (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Bank of America in the United States is seeking an experienced Sr Group Operations Manager within SSFO to lead multiple major operations segments at a site, region, or product line. You will identify, analyze, and resolve complex problems while ensuring policy compliance and driving efficiency and client experience across departments.

Responsibilities include coordinating across operations, guiding teams, and collaborating with partners to implement process improvements.

Qualifications

• This position may also have responsibilities for managing associates.
• Opportunity & Inclusion Champion: models an inclusive environment.
• Manager of Process & Data: deep process knowledge and data-driven decisions.
• Enterprise Advocate & Communicator: communicates decisions and results.
• Risk Manager: ensures risk discipline, controls and culture.
• People Manager & Coach: provides coaching and feedback to improve performance.
• Financial Steward: actively manages expenses and budgets.
• Enterprise Talent Leader: builds bench strength for roles across the org.
• Driver of Business Outcomes: delivers results by prioritizing and delegating.

Responsibilities

• Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
• Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment

Skills

Customer Service Management

Regulatory Compliance

Risk Management

Stakeholder Management

Talent Development

Business Operations Management

Change Management

Customer and Client Focus

Decision Making

Relationship Building

Business Process Analysis

Career Path Design

Organizational Effectiveness

Strategic Thinking

Strategy Planning and Development

Job description

Bank of America in the United States is seeking an experienced Sr Group Operations Manager within SSFO to lead multiple major operations segments at a site, region, or product line. You will identify, analyze, and resolve complex problems while ensuring policy compliance and driving efficiency and client experience across departments.

Responsibilities include coordinating across operations, guiding teams, and collaborating with partners to implement process improvements.