Senior Operations Lead — Process, Risk & Team Growth

Bank of America; Fort Worth (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Bank of America is seeking a proactive Operations Manager to oversee the Operations team, ensure timely delivery of tasks, and resolve complex problems. You will guide staff, maintain controls, and escalate more complex issues to senior leadership while ensuring adherence to policies and regulatory requirements.

The role emphasizes process optimization, data-driven oversight, and managing workloads to support business objectives and risk management within a large financial services environment.

Qualifications

• Must have current Payment and Escrow experience.
• Previous Client Care experience
• Integrated Quality Solution experience

Responsibilities

• Resolves day-to-day problems and executes deliverables within the business unit.
• Applies knowledge of end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
• Manages team workload and provides oversight and direction to team.
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities.
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit.

Skills

Leadership Development

Performance Management

Process Management

Process Performance Management

Talent Development

Account Management

Client Management

Customer Service Management

Relationship Building

Business Operations Management

Policies, Procedures, and Guidelines

Risk Management

Job description

Bank of America is seeking a proactive Operations Manager to oversee the Operations team, ensure timely delivery of tasks, and resolve complex problems. You will guide staff, maintain controls, and escalate more complex issues to senior leadership while ensuring adherence to policies and regulatory requirements.

The role emphasizes process optimization, data-driven oversight, and managing workloads to support business objectives and risk management within a large financial services environment.