Senior Global Operations Leader — Strategy & Process Excellence

NBMBAA; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Bank of America is seeking an experienced Operations Leader to oversee multiple major operations segments, coordinating across sites and product lines to improve performance, compliance, and efficiency. You will guide strategy, manage staffing, and drive process improvements while working with diverse partners across Technology, Operations, and Stakeholders.

The role demands strong leadership, data-driven decision making, and a commitment to an inclusive workplace aligned with the company’s

Qualifications

• Experience leading multiple operations segments within large organizations.
• Ability to analyze complex problems and drive process improvements.
• Proven track record in stakeholder engagement and change management.

Responsibilities

• Forecasting and staffing; coach teams to drive Operational Excellence.
• Ensure adherence to bank policies and regulatory procedures when decisions impact operations.
• Develop procedures to enhance unit activities, overseeing budget and forecasting.
• Identify efficiencies using data, metrics, and KPIs to measure process effectiveness.
• Align priorities with employee metrics and foster an inclusive work environment.

Skills

Strategic Portfolio Management

Project Management

Change Management

Initiative Management

Strategic Planning

People Management

Employee Engagement

Operational Excellence

Capacity Planning

Job description

Bank of America is seeking an experienced Operations Leader to oversee multiple major operations segments, coordinating across sites and product lines to improve performance, compliance, and efficiency. You will guide strategy, manage staffing, and drive process improvements while working with diverse partners across Technology, Operations, and Stakeholders.

The role demands strong leadership, data-driven decision making, and a commitment to an inclusive workplace aligned with the company’s