Senior Grant & Aid Program Manager (Remote)

Nelnet; Town of Boscobel (WI); Remote; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401K

Job summary

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) Team. This role drives end-to-end implementation and ongoing account management, ensuring client satisfaction and operational excellence.

You will lead consultative sales support, guide G&A implementations, and collaborate across Sales, Product, IT Development, and Operations to optimize client outcomes.

Qualifications

• Bachelor’s degree in business or related field, or equivalent experience.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid (G&A) system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and comprehensive training delivery, including annual retrospectives and ongoing support.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, document reviews, training seminars, and the creation of specialized reports as required.

Skills

Excel proficiency

MS Office Suite

AI tools experience

G&A solution knowledge

Education

Bachelor's degree in business or related field

Tools

CRM platforms

ADO

Co-Pilot

Job description

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) Team. This role drives end-to-end implementation and ongoing account management, ensuring client satisfaction and operational excellence.

You will lead consultative sales support, guide G&A implementations, and collaborate across Sales, Product, IT Development, and Operations to optimize client outcomes.