Senior Grant & Aid Accounts Manager (Remote)

Nelnet; Phoenix (AZ); Teletrabalho; USD 50 000 - 53 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

401K

Tuition reimbursement

Life insurance & AD&D

Employee stock purchase program

Wellness program

Resumo da oferta

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/G&A/SGO Team to own end-to-end implementation and ongoing account management for Scholarship Granting Organizations and related groups using our Grant & Aid platform. You will deliver high-level client support, manage configurations, and drive product utilization to support retention.

In this remote, full-time role, you will coordinate cross-functional teams, provide training, stay current on tax credit programs, and ensure

Qualificações

• Bachelor’s degree in business or related field, or equivalent experience.
• Minimum of two years in a customer service or account management role preferred.
• Strong Excel and Microsoft Office skills required.

Responsabilidades

• Provide consultative support during the sales process by assessing client needs.
• Lead all aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and training delivery, including annual retrospectives and ongoing support.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, document review, training seminars, and creation of specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications and training development.
• Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert, providing insights and guidance to internal teams.
• Foster effective communication across departments to ensure quality metrics and compliance, and review system updates with Product/UX teams.
• Manage escalated client issues by developing and executing resolution plans with root-cause analysis.
• Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence.
• Manage and resolve functionality tickets through ADO, ensuring timely follow-up.
• Support the Training Team with refresher sessions and group training initiatives.

Conhecimentos

Excel

Office Suite

AI Tools

G&A Knowledge

Client Relations

Presentation Skills

Time Management

Analytical Thinking

Formação académica

Bachelor’s degree in business or related field

Ferramentas

CRM platforms

ADO

Data analysis tools

Descrição da oferta de emprego

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/G&A/SGO Team to own end-to-end implementation and ongoing account management for Scholarship Granting Organizations and related groups using our Grant & Aid platform. You will deliver high-level client support, manage configurations, and drive product utilization to support retention.

In this remote, full-time role, you will coordinate cross-functional teams, provide training, stay current on tax credit programs, and ensure