Senior Account Manager, Grant & Aid (Remote)

Nelnet; Denver (CO); Remote; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Tuition reimbursement

Paid time off

Job summary

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) Team. You will own end-to-end implementation and ongoing account management for SGOs using the Grant & Aid solution, delivering consultative support and training to ensure client satisfaction.

This remote, full-time role requires a Bachelor’s degree and 2+ years in customer service or account management, with a focus on cross-functional collaboration across Sales, Product, IT, and

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• Minimum of two years in a customer service or account management role preferred.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to SGOs and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and training delivery.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, supplemental document review, process documentation, training seminars, and the creation of specialized reports.
• Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications.
• Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert, providing insights to internal teams.
• Foster effective communication across departments to review system updates and provide feedback.
• Manage escalated client issues by creating resolution plans and preventive strategies.
• Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence.
• Manage and resolve functionality tickets through ADO, ensuring timely follow-up.
• Support the Training Team with refresher sessions and group training initiatives.

Skills

Advanced Excel

Microsoft Office

AI tools

G&A solution knowledge

Interpersonal communication

Teamwork

Presentation skills

Organizational skills

Analytical thinking

CRM platforms

Education

Bachelor’s degree in business or related field

Tools

Pivot tables

ADO

CRM platforms

Job description

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) Team. You will own end-to-end implementation and ongoing account management for SGOs using the Grant & Aid solution, delivering consultative support and training to ensure client satisfaction.

This remote, full-time role requires a Bachelor’s degree and 2+ years in customer service or account management, with a focus on cross-functional collaboration across Sales, Product, IT, and