Senior Account Manager, Grant & Aid Solutions (Remote)

Nelnet; Topeka (KS); Remote; USD 50,000 - 53,000; Full time

Job summary

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/G&A/SGO team. This remote, full-time role handles end-to-end implementation and ongoing account management for Scholarship Granting Organizations using the Grant & Aid solution.

You will drive client success through consultative sales support, cross-functional collaboration, and effective training. A Bachelor’s degree and 2+ years in a customer service or account management role are preferred.

Qualifications

• Advanced proficiency in Excel (pivot tables, formulas, and data analysis).
• Strong knowledge of Microsoft Office suite (Word, PowerPoint, Outlook).
• Experience with integrated AI tools to optimize workflows, data management, and client interactions.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to SGOs and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach, training delivery, and by providing exceptional customer service daily.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, supplemental document review, process documentation, training seminars, and specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs, aiding internal communications and training development.
• Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert, providing insights to internal teams.
• Foster effective communication across departments to verify quality metrics and compliance standards.
• Manage escalated client issues by developing resolution plans, including root cause analysis and preventive strategies.
• Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence during meetings.
• Manage and resolve functionality tickets through ADO, ensuring timely follow-up and completion.
• Support the Training Team with refresher sessions and group training initiatives.

Skills

Excel pivot tables

Office suite

AI tools

G&A knowledge

Communication

Client relations

Teamwork

Presentation

Education

Bachelor’s degree in business or related field

Tools

CRM platforms

ADO

Job description

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/G&A/SGO team. This remote, full-time role handles end-to-end implementation and ongoing account management for Scholarship Granting Organizations using the Grant & Aid solution.

You will drive client success through consultative sales support, cross-functional collaboration, and effective training. A Bachelor’s degree and 2+ years in a customer service or account management role are preferred.