Senior Account Manager - Grant & Aid Solutions (Remote)

Nelnet; Eagan (MN); Remote; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA / FSA

401(k) / student loan repayment

Life insurance & AD&D

Job summary

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) team. You will lead end-to-end implementation, manage complex client relationships, and drive product utilization and retention across SGOs and related groups.

Responsibilities include consultative sales support, training, reporting, and coordinating across Sales, Product, IT, and Operations to ensure client success.

Qualifications

• Bachelor’s degree in business or related field, or equivalent experience.
• Minimum of two years in a customer service or account management role preferred.
• Advanced proficiency in Microsoft Excel with pivot tables, formulas, and data analysis.
• Strong knowledge of Microsoft Office suite (Word, PowerPoint, Outlook).
• Experience with AI tools to optimize workflows, data management, and client interactions.
• Extensive understanding of the FACTS Grant & Aid solution.
• Excellent interpersonal and communication skills.
• Ability to engage diverse audiences professionally.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach, training, and annual retrospectives.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, document review, training seminars, and the creation of specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications and training development.
• Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert, providing insights and guidance to internal teams.
• Foster effective communication across departments to ensure quality metrics and compliance standards are met.
• Manage escalated client issues with root cause analysis and preventive strategies.

Skills

Excel

Interpersonal skills

Communication

Time management

Teamwork

Problem solving

Presentation skills

Education

Bachelor’s degree

Tools

Microsoft Excel

Office Suite

AI tools

CRM systems

ADO

Job description

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) team. You will lead end-to-end implementation, manage complex client relationships, and drive product utilization and retention across SGOs and related groups.

Responsibilities include consultative sales support, training, reporting, and coordinating across Sales, Product, IT, and Operations to ensure client success.