Senior Grants & Aid Solutions Account Manager - Remote

Nelnet; North Platte (NE); Remote; USD 50,000 - 53,000; Full time

Job summary

Nelnet, a leading education services and payment technology provider, seeks a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) team. You will manage end-to-end implementation, drive product utilization, and maintain high client satisfaction across multiple institutions and groups.

In this remote, full-time role, you will lead cross-functional collaboration with Sales, Product, IT, and Operations, deliver training, and ensure compliance standards are

Qualifications

• Bachelor’s degree in business or related field, or equivalent experience.
• Minimum of two years in a customer service or account management role preferred.
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, data analysis).
• Strong knowledge of Microsoft Office suite (Word, PowerPoint, Outlook, Co-Pilot).
• Experience with integrated AI tools to optimize workflows, data management, and client interactions.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ Grant & Aid system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and training delivery.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, supplemental document review, process documentation, training seminars, and specialized reports.

Skills

Excel expertise

Interpersonal skills

Communication

Analytics

Training delivery

Leadership

Problem solving

Education

Bachelor's degree in business

Tools

ADO

CRM platforms

Job description

Nelnet, a leading education services and payment technology provider, seeks a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) team. You will manage end-to-end implementation, drive product utilization, and maintain high client satisfaction across multiple institutions and groups.

In this remote, full-time role, you will lead cross-functional collaboration with Sales, Product, IT, and Operations, deliver training, and ensure compliance standards are