Senior Grant & Aid Solutions Manager

Nelnet, Inc.; United States; Remote; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401K/student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Disability insurance

Wellness program

Job summary

Nelnet, Inc. is seeking a Senior Account Manager for its FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) Team. You will own end-to-end implementation and account management, driving product utilization and client retention for SGOs and related groups.

In this role, you will lead consultative sales support, manage implementations, and deliver training and reporting. You will collaborate across Sales, Product, IT, and Operations to ensure compliance, quality, and client satisfaction.

Qualifications

• Advanced proficiency in Microsoft Excel (pivot tables, formulas, data analysis).
• Strong knowledge of Microsoft Office suite (Word, PowerPoint, Outlook, Co-Pilot).
• Experience with integrated AI tools to optimize workflows, data management, and client interactions.
• Extensive understanding of the FACTS Grant & Aid solution.
• Excellent interpersonal and communication skills with the ability to engage diverse audiences professionally.
• Strong teamwork abilities and the aptitude to build positive relationships with colleagues.
• Effective presentation skills and ability to convey complex information clearly.
• Outstanding organizational, prioritization, and time management skills with the capacity to manage multiple projects under pressure.
• Sharp analytical and problem-solving skills to address client and operational challenges.
• General computer literacy including email, Internet research, and CRM platforms.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ G&A system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to SGOs and related groups.
• Build and nurture strong relationships with client contacts through proactive outreach and training delivery.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, document review, process documentation, training seminars, and specialized reports.
• Stay informed on evolving tax laws and state tax credit programs; aid communications and training development.
• Define, document, and maintain internal procedures and best practices for servicing SGOs.
• Serve as a G&A subject matter expert; provide insights to internal teams.
• Foster effective communication across Sales, Product, IT Development, Operations, etc.
• Manage escalated client issues with resolution plans and root-cause analysis.
• Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence.
• Manage and resolve functionality tickets through ADO; ensure timely follow-up.
• Support the Training Team with refresher sessions and group training initiatives.

Skills

Excel

Office Suite

AI tools

G&A knowledge

Communication

Teamwork

Presentation skills

Org & time mgmt

Analysis & problem-solving

CRM platforms

Education

Bachelor’s degree in business

Tools

ADO

CRM platforms

Microsoft Office

Co-Pilot

Job description

Nelnet, Inc. is seeking a Senior Account Manager for its FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) Team. You will own end-to-end implementation and account management, driving product utilization and client retention for SGOs and related groups.

In this role, you will lead consultative sales support, manage implementations, and deliver training and reporting. You will collaborate across Sales, Product, IT, and Operations to ensure compliance, quality, and client satisfaction.