Senior Grants & Aid Program Manager

Nelnet; Salt Lake City (UT); Remote; USD 50,000 - 53,000; Full time

Job summary

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/G&A SGO team. You will manage end-to-end implementation, client support, and process optimization for Scholarship Granting Organizations using the G&A solution.

Role emphasizes relationships, training delivery, reporting, and staying updated on tax laws affecting grant programs. Remote-friendly position offering full-time hours.

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• Two years in a customer service or account management role preferred.
• Strong Excel and MS Office proficiency with data analysis skills.

Responsibilities

• Provide consultative support during the sales process by assessing client needs and demonstrating how FACTS’ G&A system meets those requirements.
• Lead all aspects of implementation for the G&A solution tailored to SGOs and related groups.
• Build and nurture relationships with client contacts through proactive outreach and training delivery.
• Guide clients in the use of value-added services such as awarding processes and specialized reporting.
• Manage awarding functions, supplemental document review, process documentation, training seminars, and the creation of specialized reports as required.
• Stay informed on evolving tax laws and state tax credit programs, aiding internal and external communications and training development.
• Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.
• Serve as a G&A subject matter expert, providing insights and guidance to internal teams.
• Foster effective communication across sales, product, IT, operations, etc., reviewing system updates for client impact.
• Manage escalated client issues with root cause analysis and preventive strategies.
• Represent the FACTS Operations Team and act as a decision-maker in leadership’s absence during meetings.
• Manage and resolve functionality tickets through ADO, ensuring timely follow-up and completion.
• Support the Training Team with refresher sessions and group training initiatives.

Skills

Advanced Excel

MS Office

AI tools

G&A knowledge

Interpersonal skills

Communication

Teamwork

Presentation skills

Time management

CRM experience

Data analysis

Education

Bachelor’s degree in business or related field

Tools

CRM platforms

Azure DevOps

Job description

Nelnet is seeking a Senior Account Manager for the FACTS Grant & Aid/G&A SGO team. You will manage end-to-end implementation, client support, and process optimization for Scholarship Granting Organizations using the G&A solution.

Role emphasizes relationships, training delivery, reporting, and staying updated on tax laws affecting grant programs. Remote-friendly position offering full-time hours.