Senior Global Server & Network Reliability Engineer

Akamai Technologies, Inc.; Santa Fe (NM); On-site; USD 96,000 - 174,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

Paid time off

Parental leave

Employee assistance program

Job summary

Senior Server Tech Services Engineer at Akamai Technologies, Inc. drives operational excellence by resolving high-severity hardware and network issues across Akamai's global infrastructure.

You will lead complex technical escalations and mentor junior engineers to ensure top performance of our Content Delivery Network and security products. You will report to the cSTS team lead on critical maintenance, collaborate with Network Infrastructure and SRE teams, diagnose issues, and coordinate repairs

Qualifications

• 8 years of relevant experience and a Bachelor's degree in technology, a related field, or equivalent professional experience.
• Experience with fault diagnosis in network and server hardware technologies like drives, RAM, motherboards, and RAID.
• Strong knowledge of Layer 1 and Layer 2 troubleshooting, OSI Model, and Unix/Linux CLI.

Responsibilities

• Reporting and working closely with the cSTS team lead during critical maintenance projects.
• Collaborating with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows.
• Diagnosing high-level hardware and network issues across the global infrastructure.
• Facilitating server repairs by working with ISP and Field Engineers.
• Coordinating the return of Akamai equipment back to the warehouse or vendors.
• Monitoring hardware failure patterns and proactively reporting trends to Hardware Engineering and vendors.

Skills

Fault diagnosis

L1/L2 troubleshooting

Unix/Linux CLI

Data center tech

Analytical skills

Vendor relations

Education

Bachelor's degree in technology

Job description

Senior Server Tech Services Engineer at Akamai Technologies, Inc. drives operational excellence by resolving high-severity hardware and network issues across Akamai's global infrastructure.

You will lead complex technical escalations and mentor junior engineers to ensure top performance of our Content Delivery Network and security products. You will report to the cSTS team lead on critical maintenance, collaborate with Network Infrastructure and SRE teams, diagnose issues, and coordinate repairs